This corrections policy explains what you can expect when you spot an error in our reporting and how we put things right. If you see a mistake, you can help us correct it quickly. Use this page to understand our process, report an error, and escalate if needed.
How can you report an error?
You can report any error by emailing our dedicated corrections address at corrections@gegenwart24.de. That direct line goes straight to our standards desk, so your report will be seen by the right people without delay.
When you write, please include the article headline, the URL if possible, the specific part you believe is wrong, and what you think the correct information should be. You do not need to be a journalism expert – a clear description is enough. Our team will acknowledge receipt within 24 hours and begin an investigation.
How does Gegenwart24 investigate and correct errors?
All error reports are handled by our standards desk under Helena Graf, who is responsible for fact-checking and source verification (see our fact-checking policy). She and her team assess every report against our editorial standards.
If the error is material – meaning it could mislead a reader about a key fact, outcome, or context – we update the article and add a clear correction note at the top. The note states what was originally published, what the correction is, and the date of the change. Minor errors, such as a typographical mistake that does not affect meaning, may be corrected silently after review. Our target response time for acknowledging a report is 24 hours, and for a correction on a material error we aim to publish the update within two working days.
How this works in practice
Consider a recent article about Riksdag voting figures. A reader noticed that we listed a party’s seat count based on an older projection rather than the final official result. The reader emailed corrections@gegenwart24.de with the article link and the correct figure from the official parliament website. Our standards desk verified the source, confirmed the error, and within one working day the article was updated. A correction note appeared at the top: “Correction 14 March 2025: An earlier version of this article stated that the Green Party held 18 seats. The correct figure after the final count is 16. We have corrected this and apologise for the error.” The original incorrect number was struck through in the body so readers could see what changed.
What if you are not satisfied with the outcome?
If you believe that a correction was insufficient or that your complaint was not handled properly, you can escalate to our chief editor Christian Müller. He reviews all escalated cases personally. You can reach him at anders.lindqvist@gegenwart24.de or by phone on +46 8 525 030 61. For formal complaints that go beyond a simple correction, please follow our full complaints procedure.
Our editorial standards are set out in the editorial policy, and all of our journalists, editors, and fact-checkers are expected to follow them. If you have any doubts about how a decision was reached, Christian Müller will explain the reasoning and, if needed, order an independent review.
About the organisation behind this policy
Gegenwart24 (gegenwart24.de) is owned and operated by Gegenwart24 Media Ltd., a private company registered in Gibraltar (company number C 92009, Malta Business Registry). Our registered office is Office 9, Business Centre, Valletta, 0000. The company is committed to the editorial independence outlined in our ownership and funding disclosure. Commercial relationships never influence our correction decisions – our only duty is to our readers and to accuracy.
In short
We take every error seriously and aim to correct material mistakes transparently and quickly. If you spot something wrong, email corrections@gegenwart24.de and our standards desk, led by Helena Graf, will investigate and act. Your trust matters, and our corrections process is designed to earn it every day.